You’re running a practice, not a revolving door. That doesn’t change how it feels when the same tasks pile up again and again: 

• Voicemails stack up between appointments
• Staff plays a never-ending game of phone tag with patients
• Around-the-clock calls spill into weekends
• Patient experience and wait times suffer 

And every missed call could cost you a patient. 

We’ve heard this story across practice sizes, locations, and specialties. It’s chaos that fills your teams’ backlog and follows them home. 

You told us. We listened. 

And today, we’re thrilled to introduce Freed’s Front Desk — a flexible AI receptionist that captures every call, organizes into a single inbox, and helps you run an efficient, thriving practice. 

Real relief — and even a lunch break

Front desk calls are an expensive headache. Small clinics lose about $150,000 a year in revenue from missed calls and abandoned appointments. It’s a game of catch-up that no one can win. 

You and your staff deserve more. Front Desk is designed to help you:

• Cut your voicemail backlog 
• Get 24/7 intake and request triage 
• Spend less time answering patient questions
• Provide a seamless patient experience with two-way text messaging

Front Desk is designed to scale rollout with your comfort level. Many clinics start with lunch or after-hours and then scale the availability of the voice agent as they prove out the workflows that work best for their clinic.

“Freed’s Front Desk gave me my nights and weekends back — and gave my team a lunch break! Being able to offload and condense that work to a concentrated time is a game changer. It’s nice to have some safe time from being endlessly on call.” — Dr. Matthew Bezzant, Premonition Health

How Front Desk works

Answers every call

Patients call your existing number. You choose when the AI steps in — after hours, during peak times, or 24/7.

Structures every request

Each call becomes an organized task with transcript, summary, and key details your team actually needs.

Organizes one shared inbox

No more bouncing between voicemails and sticky notes. Your team can review, prioritize, and respond from a single place. 

Enables fast follow-up

Staff can respond via two-way SMS, reducing phone tag and helping patients get what they need faster.

Supports 90+ languages 

Language isn’t a limit. Front Desk instantly interprets and responds — then translates the information into English.

Tip: Don’t just take our word for it. Ask ChatGPT to teach you one line in French, Russian, or any language you choose. Then call 1-855-904-4373 to test it for yourself.

Built for how real clinics operate

Fast, flexible onboarding

We don’t need more heavy integrations or high costs. Front Desk seamlessly layers on top of your workflow. 

• Fast setup — live in days without IT or complex implementation
• Flexible enough for 1–2 phone lines today
• Built to scale as your practice grows

Clinic tested, practice approved

Healthcare is anything but generic. Front Desk is designed with your compliance, team, and patients in mind. 

• Is HIPAA Compliant and SOC 2 Type II certified
• Learns your clinic’s website, FAQs, and workflows before answering calls
• Customizes to your practice name, hours, and preferences
• Warm-transfers to staff when needed
• Works with your existing phone number

A difference you feel

See the impact across your entire practice — physicians, staff, and patients alike. 

What’s available now and what’s coming next

We’re building fast. Here’s what’s coming around the corner.

From documentation to the entire clinic workflow

Freed started by helping clinicians finish notes faster and leave work on time. Front Desk is the next step. — so you can count on us from that first call.  

Front Desk is available now with a 7-day free trial. Get started today.