We fixed several issues with call transfers and agent quality, including ensuring your caller's number (not a Freed forwarding number) shows up correctly in external systems.
Coming soon: your team will be able to leave private notes on inbox messages to coordinate on patient requests without cluttering the patient-facing conversation.
Coming soon: you'll receive email alerts when new messages arrive in your inbox, so nothing slips through.
Freed can now handle appointment cancellations directly in your EHR for eCW, Athena, and Practice Fusion customers. Reach out if you'd like early access.
The 5-day free trial countdown now begins only after call forwarding is set up, so you're not losing trial time before you're live.
A new guided setup experience walks new users through customizing their welcome message and making their first AI-assisted call — so your team gets up and running faster.
Your AI configuration, knowledge base, and practice preferences are now consolidated into a single AI Configuration page. No more hunting through multiple menus.
Inbox items currently can only be marked as Open or Resolved. We're working on adding a third status — In Progress — so your team can better communicate what's being actively worked on.
A fix was applied to the "take your time" prompt so it behaves correctly during encounters.
When a patient calls to cancel, Freed now does a better job of identifying the right patient and appointment in real time — reducing the chance of a mix-up and keeping your schedule accurate.
We're continuing to improve the SMS approval process so your patients receive text notifications more reliably.
Coming soon: intelligent call routing to direct callers to the right team member. We're currently seeking design partners.
Non-patient callers now reliably land in the Front Desk inbox, keeping your inbox organized and easy to manage.
The playground now includes a step-by-step checklist, and you can kick off your 5-day live call trial as soon as you've marked call forwarding as complete — no waiting around to get started.