Freed Front Desk Release Notes | AI Receptionist Updates

June 4, 2026 | 1:48 pm

We fixed several issues with call transfers and agent quality, including ensuring your caller's number (not a Freed forwarding number) shows up correctly in external systems.

June 2, 2026 | 1:32 pm

Coming soon: your team will be able to leave private notes on inbox messages to coordinate on patient requests without cluttering the patient-facing conversation.

June 2, 2026 | 1:31 pm

Coming soon: you'll receive email alerts when new messages arrive in your inbox, so nothing slips through.

June 2, 2026 | 1:29 pm

Freed can now handle appointment cancellations directly in your EHR for eCW, Athena, and Practice Fusion customers. Reach out if you'd like early access.

June 2, 2026 | 1:29 pm

The 5-day free trial countdown now begins only after call forwarding is set up, so you're not losing trial time before you're live.

June 2, 2026 | 1:28 pm

A new guided setup experience walks new users through customizing their welcome message and making their first AI-assisted call — so your team gets up and running faster.

June 2, 2026 | 1:27 pm

Your AI configuration, knowledge base, and practice preferences are now consolidated into a single AI Configuration page. No more hunting through multiple menus.

May 27, 2026 | 1:36 pm

Inbox items currently can only be marked as Open or Resolved. We're working on adding a third status — In Progress — so your team can better communicate what's being actively worked on.

May 27, 2026 | 1:35 pm

A fix was applied to the "take your time" prompt so it behaves correctly during encounters.

May 27, 2026 | 1:33 pm

When a patient calls to cancel, Freed now does a better job of identifying the right patient and appointment in real time — reducing the chance of a mix-up and keeping your schedule accurate.

May 21, 2026 | 1:52 pm

We're continuing to improve the SMS approval process so your patients receive text notifications more reliably.

May 21, 2026 | 1:51 pm

Coming soon: intelligent call routing to direct callers to the right team member. We're currently seeking design partners.

May 21, 2026 | 1:49 pm

Non-patient callers now reliably land in the Front Desk inbox, keeping your inbox organized and easy to manage.

May 21, 2026 | 1:36 pm

The playground now includes a step-by-step checklist, and you can kick off your 5-day live call trial as soon as you've marked call forwarding as complete — no waiting around to get started.

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