The Platform That Works the Night Shift
An AI front desk that handles and triages calls 24/7 — so your team doesn’t have to.
Build for patient calls and compliance
With patient experience and security at every touchpoint
Patient trust starts at “hello.”
Freed Front Desk supports 24/7 intake and request triage with an organized, clean inbox, and 2-way SMS texting.
Get the benefits of AI without compromising patient satisfaction — or your privacy and security posture.
- Automated, but never impersonal
- Answers and organizes every call
- HIPAA compliant and SOC 2 Type II certified
- Enterprise-grade protocols for maximum security
Build for patient calls and compliance
With patient experience and security at every touchpoint
Patient trust starts at “hello.”
Freed Front Desk supports 24/7 intake and request triage with an organized, clean inbox, and 2-way SMS texting.
Get the benefits of AI without compromising patient satisfaction — or your privacy and security posture.
Better engagement with every call
Effortless from the start
Answers patient calls, schedules appointments, and captures key details with a realistic voice. No scripts to manage, no workflows to build. It just works from the first ring.
Quality you can hear
Delivers clear, context-aware conversations. The AI pulls from your practices knowledge base — not a generic call center script. The result is a better experience and higher trust.
90+ languages
Quickly understands and adapts to your patients' spoken language, even when they switch mid-conversation. Then easily translates into reliable, accurate intake.
Built for small practices
You don’t need an ops team. Front Desk i’s designed for lean staff, busy phones, and real-world constraints, so you can deliver a high-quality front desk experience without adding headcount.
The Freed Front Desk difference
It’s not just call routing, it’s a better way to run your front desk. Some solutions stop at answering the phone.
Freed manages the full front desk workflow: before, during, and after every patient interaction, with the same level of quality you’d expect from your best staff member.
- It works out of the box without scripts, no complex setup, no constant tuning
- It reduces the administrative burden with 2-way SMS so you can send and receive texts directly from the inbox to confirm details
- It gets smarter by training on your clinic’s information and creating an editable knowledge base
FAQs
Frequently asked questions from clinicians and medical practitioners.
What does Freed Front Desk do?
Can Freed Front Desk handle calls 24/7?
How easy is it to set up Freed Front Desk in my practice?
What is patient intake?
How can practices improve patient experience during intake?
Ready to trial Freed’s AI-powered medical scribe services for free?
Ready to trial Freed’s AI-powered medical scribe services for free?
548 Market Street, PMB 95301
San Francisco, CA 94104
Specialties
Compliance & Security
Our technology is HIPAA-compliant, uses industry best practices, and doesn’t store patient recordings.
