Practice Closed. Calls Answered.
Freed Front Desk answers after hours, triages patients, and routes messages to the right place.
Your patients don't stop calling at 5 PM
Your always-on answering service — without the overhead of a live operator.
Calls don't wait. Urgent symptoms, refill requests, and appointment changes happen 24/7. Missing them means frustrated patients and a huge administrative backlog.
Freed Front Desk answers every call, handles routine questions, and escalates what's urgent — all while sounding human and staying HIPAA-compliant.
- Available 24/7/365, including evenings, weekends, and holidays
- HIPAA- and HITECH-compliant with SOC 2 Type II certification
- Triages urgent vs. non-urgent calls automatically
- Secure 2-way SMS messaging for patients and providers
- Organizes every request into a prioritized inbox your staff can act on
Your patients don't stop calling at 5 PM
Your always-on answering service — without the overhead of a live operator.
Calls don't wait. Urgent symptoms, refill requests, and appointment changes happen 24/7. Missing them means frustrated patients and a huge administrative backlog.
Freed Front Desk answers every call, handles routine questions, and escalates what's urgent — all while sounding human and staying HIPAA-compliant.
Answers > Answering machines
Urgent call routing that works
Freed Front Desk identifies urgent symptoms and escalates — no voicemail black holes, no missed emergencies, and no fielding non-urgent requests at 2 AM.
On-call management, simplified
Routine requests are handled automatically or queued for your team in the morning — categorized with detailed records of every interaction.
Secure, organized inbox
Easily resolve refills, scheduling requests, and more. Every call becomes a summarized entry in your inbox — with 2-way SMS texting built in.
An extension of your practice
Front Desk speaks to patients in your voice and handles FAQs based on your own website. Patients feel like they reached your office — not an outsourced call center.
After-Hours. Handled.
1. Patient calls after hours
Front Desk answers immediately — no hold music, no voicemail prompt. A natural, human-like voice greets your patient and gathers the reason for their call.
2. Triage happens automatically
Freed classifies the call: is this urgent (symptoms requiring immediate attention) or routine (appointment change, refill request, billing question)? Urgent calls trigger immediate provider notification. Routine requests are queued.
3. Providers get notified when needed
For urgent cases, your on-call provider receives an instant, secure message with the patient's name, reason for calling, and contact information — no digging through voicemails.
4. Your team handles the rest in the morning
All non-urgent calls are organized in a structured inbox, ready for your staff when they arrive. Nothing gets lost. Nothing slips through.
FAQs
Frequently asked questions from clinicians and medical practitioners.
What does Freed Front Desk do?
Can Freed Front Desk handle calls 24/7?
What is an after-hours medical answering service?
How does urgent call escalation work with Freed Front Desk?
Does Freed Front Desk replace my staff?
Ready to trial Freed’s AI-powered medical scribe services for free?
Ready to trial Freed’s AI-powered medical scribe services for free?
548 Market Street, PMB 95301
San Francisco, CA 94104
Specialties
Compliance & Security
Our technology is HIPAA-compliant, uses industry best practices, and doesn’t store patient recordings.
