The Best AI Charting Software for Happier Clinicians

FAQ

Frequently asked questions from clinicians and medical practitioners.

Are audio recordings saved?

Audio recordings are temporarily saved in a secure and HIPAA-compliant manner until note summaries and quality checks are complete — then they are automatically deleted.

Can I customize my notes in Freed?

Yes, you have several customization options. You can choose from Freed's specialty-specific templates that cover common use cases for 20+ specialties — or create your own personal templates to define exactly which sections, information, and language to include. You can also ask Freed to learn and apply one note’s format to future note with just one click.

Can I use Freed on any device?

Yes. You can access Freed on any desktop, tablet, or smartphone during and after patient care. Freed can be used for in-person and virtual visits.

Do I get a transcription of my patient visit?

Yes. You can access the full word-for-word transcript after your patient visit. Here's how to view a transcript:

Open the processed note, scroll to the bottom, and expand the Transcript Summary section.
Scroll down and toggle the Full Transcript button to reveal the complete transcript used to generate the SOAP note.
This feature helps you review notes and check specific details from the session. Learn more about how to view the full transcript from our Help Center.

Do you offer discounts for students?

Yes. Freed is proud to offer a 50% student discount on the monthly individual plan for students or trainees. To take advantage of this discount, simply email support@getfreed.ai with your training end date and proof, such as a student ID or training badge. Once we receive this information, we’ll review it and issue a personalized discount code valid through the end of your education or training program. Please note that the student discount is only available for subscriptions made directly through Freed, not through the App Store. If you’ve already subscribed at the standard rate, don’t hesitate to reach out — we can apply the discount moving forward.

Does Freed support healthcare professionals in all specialties?

Yes! Freed writes specialty-specific clinical documentation with the headers, sections, and formatting you'd expect.

We cover psychiatry, mental & behavioral health, and emergency medicine, family medicine, internal medicine, pediatrics, obstetrics & gynecology, orthopedic surgery, and more coming soon. But even if your specialty isn't listed yet, Freed can still generate great notes.

Learn more in our Help Center.

Does Freed work for telehealth appointments?

Absolutely. Freed allows you to create documentation and track progress for your patients for both in-person and virtual counsel.

Many healthcare professionals report that Freed is particularly valuable for telehealth treatment planning, where traditional note-taking can be even more disruptive to patient rapport. You can also use Freed's Zoom app, allowing Freed to join your Zoom telehealth meetings and automatically process your Zoom call. Learn more. Whether in-person or online, Freed can support exceptional patient care and improve efficiency for your practice.

Learn more in our Help Center.

Does Freed's clinical note software have multilingual support?

Freed can capture patient information in multiple languages, translating your note to English. This includes Spanish, Mandarin, Italian, German, Russian, Japanese, French, Korean, Thai, Portuguese, Dutch, Swedish, Polish, and Indonesian.

Learn more in our Help Center.

How do I explain Freed to my patient?

Asking for patient concent is easier than you might think, and becomes routine quickly. We recommend saying something like: “To provide you with the best care and attention, I'm using a service called Freed to transcribe our conversation and help with my notes. Your information is private and I will review the content for accuracy. You can tell me to stop using it at any time. Do I have your permission to use this service during our visits?”

Check out our Help Center to learn more.

How does an AI scribe save me time?

Traditional documentation takes hours of your day. Freed's AI scribe listens to your patient conversations and generates complete notes about a minute after your visit ends. Many clinicians report getting 5-15 hours of their time back per week. They're using that time to get home earlier, see more patients, or simply enjoy life outside the clinic.

Is Freed secure and compliant with healthcare rules and regulations?

Yes, Freed is HIPAA-compliant, SOC2 Type 1 & 2 certified, and HITECH-compliant. We use industry best practices, and don't store patient recordings. Learn more about our industry-leading security protocols.

Check out our Help Center to learn more.

Your AI Dictation Software

Get started with Freed

Off the charts simplicity

1. Record a visit

2. Generate your note

3. Review and save

Pricing

1 clinician

90

2–9 clinicians

84

10+ clinicians

Custom pricing

FAQ

Frequently asked questions from clinicians and medical practitioners.

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