How a Practice Owner Cut the Mental Load of Charting
How a Practice Owner Cut the Mental Load of Charting
Dr. Cecily Kelly runs 270 weekly visits in her Texas community. Here’s how she stopped bringing work home.
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Before Freed
"At the end of the day, I might have 10 of my 20 charts incomplete. I would stay until 6 or 7 o'clock, even though clinic ends at 5."
A charting backlog that followed her home
Relied on a healthcare virtual assistant scribe, but missed details caused errors
Spent half her lunch break charting, then stayed 1-2 hours after clinic closed
Saw 20 patients daily while juggling administrative duties as practice owner
Got interrupted between visits — making real-time documentation nearly impossible
Felt "massively behind" in charts despite spending time daily just catching up
With Freed
“I know everything was recorded. I don’t have to hold it all in my head.”
Documentation that keeps pace with the day
Starts Freed at the beginning of each visit. It captures everything while talks to her patients
Uses visit summaries to prepare for follow-up appointments without scrolling through five-page chart notes
Edits notes anywhere — even in line at the pharmacy — without carrying mental context around
Leaves the clinic when her last patient does, with notes done
For the first time in years, the mental strain of remembering every patient detail isn’t hers to carry. Freed carries the load for her.
Why she loves life with Freed
Interruptions don’t derail thinking
When she leaves an exam room, three people need her attention. With Freed capturing everything, she doesn’t lose crucial context or scramble to reconstruct details later.
Continuity of care is effortless
Dr. Kelly sees multi-generational families, sometimes over decades. Patient summaries help her immediately recall key information — no mental gymnastics or long EHR scrolls.
Documentation that tells the whole story
Freed picks up on details Dr. Kelly might have missed — even patient emotions and tone. Freed can “pick up on when patients are disgruntled or upset or confused.”
“I can see each patient without ever worrying that I'm going to forget something important."
Dr. Kelly’s favorite features
Visit summaries
Dr. Kelly can “walk in the room blindly and know where I'm at with that patient,” without mentally reconstructing their history.
Ambient listening
She moves freely around the room during visits. Freed captures the details — even when a patient talks during the physical exam — preventing cognitive drift.
Mobile access
She can review and lightly edit notes anywhere without reopening the entire mental context of the visit.
Freed for family medicine
“I think family medicine doctors would benefit from Freed because we're full scope. Freed allows us to freely talk with a patient and form that relationship with them.”
Join Dr. Kelly and the growing community of family medicine practitioners who are leaving charts at work.
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