How a Practice Owner Cut the Mental Load of Charting

About Dr. Kelly

"I was blown away by what Freed could do." — Dr. Cecily Kelly

Dr. Cecily Kelly is a family medicine physician and owner of Kelly Family Clinic. Her husband runs operations. She runs the clinic. Together, their team of 4 providers sees around 270 patients a week.

She's full scope — cradle to grave, as she puts it. She used to deliver babies. She sees newborns and centenarians. The people she cares for in the clinic are the same people she sees at church and the grocery store.

It's the kind of medicine she chose on purpose.

The documentation burden that came with it? That part wasn't in the plan.

Before Freed: Mental load and burnout

Dr. Kelly's schedule leaves no room. Patients start at 8:15 AM, back to back, with a 45-minute lunch. Clinic ends at 5:00 PM.

She was regularly there until 6:30 or 7:00.

She'd tried a healthcare virtual assistant as a scribe, but often found missed details.

The alternative? Holding it all in her head in and out of the exam room.

"The minute you walk out of the visit, you have 3 people asking you questions... you're standing there trying to document, and before you know it, you're running late and you need to see the next patient. And you didn't complete your documentation." — Dr. Cecily Kelly

By end of day, 10 of her 20 charts weren't done. She'd spend lunch charting, then stay late.

After the shift, she'd go home carrying the mental weight.

"At the end of the day, I might have 10 of my 20 charts incomplete. I would stay until 6 or 7 o'clock, even though clinic ends at 5." — Dr. Cecily Kelly

What changes when the visit is truly over

Now, her mind is in lockstep with the visit.

"Mentally, the beginning of my visit starts when I see the patient and I walk in the room — and the end of the visit is when I walk out." — Dr. Cecily Kelly

That's what Freed makes possible.  She's not carrying the conversation in her head or scrambling to reconstruct it before the next patient.

The mental context switches to trust, comfort, and focus on the moment.

"I know that everything was recorded. I don't have to hold it all in my head." — Dr. Cecily Kelly

Features for her family practice

Visit summaries and patient context

Modern EHR notes run five pages long. Scrolling through to find what matters takes time she doesn't have.

Freed's visit summaries cut that down to seconds. She types in a patient's name, gets a summary of what she needs to know, and walks in ready. All context pulls forward into each note.

"I can walk in the room blindly, if that makes sense, and know where I'm at with that patient. I feel like I'm cheating a little bit, because  it's just there right in front of me." — Dr. Cecily Kelly

Freed's AI clinician assistant also answers patient questions in real time — surfacing treatments, medications, and anything discussed in the visit.

Ambient listening

Freed understands clinical context and nuance. Even things she might forget: patient tone, confusion, frustration. She's walked out of a visit and found the note had flagged that a patient seemed upset or disgruntled, giving her a clearer picture of the encounter.

Notes are accurate, templated, and map to any browser-based EHR.

"I can see each patient without ever worrying that I'm going to forget something important."

Any device, anywhere

Freed works anywhere there's wifi. She can capture notes on her phone and switch to a laptop. Dr. Kelly reviews and edits notes in small pockets of time throughout the day — even in line at the pharmacy.

No reopening the whole mental context of the visit.

Freed for small practices

"I think family medicine doctors would benefit from Freed because we're full scope. Freed allows us to freely talk with a patient and form that relationship with them." — Dr. Cecily Kelly

Her small practice is set up now — and she has even shared Freed with other clinics. She knows that once someone sees it in action, they're sold.

"Freed has given me the ability to have my evenings back — to have time with my family back." — Dr. Cecily Kelly

Join Dr. Kelly and the growing community of small practices using Freed to leave the mental load of charting.

Try Freed for free and finish charts before your last patient leaves.

Interested in Freed for your clinic? Chat with our team.

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